NetSuite Premium Support vs ACS | SixLakes Consulting

Introduction

When businesses invest in NetSuite, one of the most important decisions they face is how to manage ongoing support. Enterprise Resource Planning systems are complex, and as companies grow, their needs expand beyond the basics. Oracle offers options like NetSuite Premium Support and Advanced Customer Support (ACS). While these programs provide certain benefits, many organizations discover that they do not always align with their unique needs.

At SixLakes Consulting, we work with companies to bridge these gaps, offering personalized support services that combine responsiveness, flexibility, and expertise. Understanding the differences between NetSuite Premium Support, ACS, and independent consulting partners like SixLakes is essential for making the best decision for your business.

What is NetSuite Premium Support

NetSuite Premium Support is designed as a step above basic support. It gives clients access to faster response times, 24/7 critical issue support, and some advanced troubleshooting. For businesses just starting their NetSuite journey, Premium Support can be an attractive option because it offers direct contact with Oracle specialists.

However, the support remains primarily reactive. That means help comes after problems occur, rather than proactively preventing them. Businesses often find that Premium Support focuses on technical fixes instead of aligning the system with evolving business processes.

What is Advanced Customer Support (ACS)

Advanced Customer Support, or ACS, is marketed as a more strategic option. ACS provides dedicated resources to help businesses with optimization, configuration, and ongoing improvements. Unlike Premium Support, ACS is designed to be more proactive. It often includes quarterly reviews, ongoing monitoring, and access to specialists for upgrades and enhancements.

Still, many organizations discover limitations. ACS engagements may not be as flexible as needed, and support teams often follow rigid processes that do not adapt easily to unique workflows. In addition, ACS can be costly and sometimes less responsive than businesses expect.

Comparing NetSuite Premium Support vs ACS

When evaluating NetSuite Premium Support vs ACS, businesses should consider:

Level of proactivity: Premium is reactive, ACS is more proactive.
Customization: Premium offers minimal tailoring, ACS provides structured but limited adjustments.
Cost: ACS is significantly more expensive than Premium.
Responsiveness: Premium offers 24/7 support for critical issues but slower for general needs. ACS can still feel bureaucratic.
Expertise: Both programs focus on NetSuite but may not integrate broader business perspectives.

This comparison often reveals that while both services are useful, neither fully addresses the long-term needs of growing companies.

Where SixLakes Consulting Fits In

This is where SixLakes Consulting provides a meaningful alternative. Instead of being locked into rigid programs, we deliver flexible support that is built around your operations. Unlike Premium Support or ACS, our services extend beyond troubleshooting. We help businesses maximize their NetSuite investment through a combination of:

Proactive system optimization
Customized workflows and dashboards
Advanced reporting and analytics
Integration with third-party applications like Shopify, Salesforce, and ShipStation
Ongoing training and user support

By working directly with your team, we act as an extension of your staff, delivering solutions faster and with greater attention to detail.

Services Beyond Premium Support and ACS

Our NetSuite support services are designed to go beyond what traditional support programs offer. SixLakes Consulting provides:

NetSuite Implementation: Complete setup and configuration for new users.
Customization: Tailored workflows, dashboards, and processes.
Optimization: Continuous improvements to ensure your system performs at its best.
Integration: Seamless connections with platforms like Shopify, Salesforce, Square, ShipStation, Celigo, Workato, and Boomi.
Training and Support: Empowering your team with knowledge and resources.
Reporting and Analytics: Advanced insights into business performance.
System Consolidation: Simplifying operations by reducing complexity.

These services give clients more flexibility, more control, and more direct impact than either NetSuite Premium Support or ACS.

Industries That Benefit from Personalized Support

At SixLakes Consulting, we understand that every industry has unique needs. We work across sectors such as:

Retail and e-commerce
Wholesale distribution
Manufacturing
Food and beverage
Health and beauty
Logistics and transportation
Software and technology
Financial services
Nonprofits

Each industry faces different challenges with NetSuite, and our tailored support model ensures solutions that fit instead of one-size-fits-all methods.

SixLakes Consulting Your NetSuite Partner in Austin, Texas

Headquartered in Austin, Texas, SixLakes Consulting is positioned in one of the country’s fastest-growing business and technology hubs. From this location, we serve clients across the United States, providing responsive support and integration expertise. Being based in Austin allows us to combine local insight with a broad national perspective, making us an ideal partner for businesses looking for flexible, reliable, and future-focused NetSuite support.

Why Choose SixLakes Consulting Over Premium Support or ACS

Choosing the right partner for ongoing NetSuite support is critical. Many companies begin with Premium Support or ACS but eventually seek alternatives due to cost, responsiveness, or limitations. SixLakes Consulting offers clear advantages:

Responsiveness: We deliver faster, more personal support.
Flexibility: Our solutions are shaped to your needs, not rigid packages.
Transparency: Clients receive honest, straightforward communication.
Long-Term Partnership: We focus on building ongoing relationships, not one-time fixes.
Comprehensive Expertise: Our team is skilled in NetSuite as well as integrations and process optimization.

The Future of NetSuite Support

As businesses grow, the need for flexible and proactive NetSuite support will only increase. Relying solely on Premium Support or ACS may not be enough to keep pace with competition, technology, and customer expectations. Companies need partners who can adapt, innovate, and deliver tailored solutions. SixLakes Consulting is committed to providing this kind of support, ensuring clients can scale with confidence.

Conclusion

When evaluating NetSuite Premium Support vs ACS, it’s clear that both have benefits but also significant limitations. Premium Support is reactive and focused on technical issues, while ACS is more proactive but often rigid and expensive. Businesses that want greater flexibility, personalization, and real partnership turn to SixLakes Consulting. With services that go beyond traditional support, a focus on industries across the spectrum, and a commitment to responsiveness and long-term success, SixLakes Consulting helps clients make the most of their NetSuite investment.

FAQs

What is the difference between NetSuite Premium Support and ACS?

Premium Support is primarily reactive and focuses on troubleshooting, while ACS is more proactive with monitoring and optimization.

Why do companies look beyond ACS?

Many businesses find ACS costly, rigid, and less responsive to unique workflows, leading them to seek more flexible consulting partners.

How does SixLakes Consulting compare to ACS?

We offer tailored, flexible, and responsive support with services that include integration, optimization, and ongoing training beyond ACS’s structured model.