IMARC Group, a leading market research company, has recently released a report titled "Healthcare Chatbots Market Report by Component (Software, Services), Deployment Mode (Cloud-based, On-premises), Application (Symptoms Check, Medical and Drug Information Assistance, Appointment Scheduling and Monitoring, and Others), End User (Patients, Healthcare Providers, Insurance Companies, and Others), and Region 2025-2033." The study provides a detailed analysis of the industry, including the global healthcare chatbots market share, size, trends, growth and forecast. The report also includes competitor and regional analysis and highlights the latest advancements in the market.
Healthcare Chatbots Market Overview:
The global healthcare chatbots market reached a market size of USD 352.5 Million in 2024. It is expected to grow at a CAGR of 16.6% during the forecast period 2025-2033, reaching USD 1,403.8 Million by 2033. This growth is driven by the rising adoption of digital technologies in healthcare, the COVID-19 pandemic impact, increasing chronic disease prevalence, advances in natural language processing, regulatory support for telehealth, and demand for 24/7 healthcare services.
Study Assumption Years
- Base Year: 2024
- Historical Year/Period: 2019-2024
- Forecast Year/Period: 2025-2033
Healthcare Chatbots Market Key Takeaways
- The global healthcare chatbots market size was USD 352.5 Million in 2024.
- The market is expected to grow at a CAGR of 16.6% from 2025 to 2033.
- The forecast period for this market is from 2025 to 2033.
- Key drivers include growing adoption of digital technology in healthcare, rising prevalence of chronic diseases, and demand for remote patient monitoring and telehealth.
- The software segment holds the majority share in the market by component, while cloud-based deployment dominates the market by mode.
- Symptoms check is the leading application segment.
- North America holds the largest market share globally, driven by mature healthcare infrastructure and digital maturity.
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Market Growth Factors:
The rising adoption of digital health technologies across the globe drives the healthcare chatbots market. According to the report, the market size for digital health was valued at US$ 421.7 Billion in 2023. Through many doctors and health service providers offering online health services, healthcare chatbots can potentially provide information, recommendations, or advice to an individual based on a simple conversation. This has the potential to increase patient engagement and improve the management of healthcare programs by helping manage appointments and providing immediate assistance.
Another growth driver is cost with national health spending increasing 4.1% to reach $4.5 trillion, or 17.3% of gross domestic product (GDP) in 2022 in the United States. Healthcare chatbots lower administrative and operational costs since they address routine tasks. They schedule appointments and confirm appointments, verify insurance eligibility, and update claims with care. This allows healthcare providers to focus more on complex cases for healthcare management to utilize resources effectively.
The global market for RPM and telehealth is projected to grow with an aging population, chronic diseases that increasingly prevail, and healthcare that adopts a patient-centered model. The global telehealth market size is expected to reach US$ 97.3 billion by 2032. Healthcare chatbots enable the continuous remote monitoring of health conditions, meeting the increasing demand for tech-based healthcare.
Market Segmentation
Breakup by Component:
- Software: Represents the largest market segment. Chatbot software enables efficient patient communication, appointment scheduling, and administrative functions while benefiting from AI and natural language processing advancements to offer smarter interactions.
- Services: Services segment growth is driven by demand for improved patient engagement and cost-effectiveness, enabling tailored and timely responses during remote care scenarios.
Breakup by Deployment Mode:
- Cloud-based: Holds the largest share due to cost effectiveness, scalability, accessibility, and data security features offered by cloud providers.
- On-premises: Preferred for data security and compliance, customization, reliability, and offline functionality needs.
Breakup by Application:
- Symptoms Check: Largest segment, expanding due to increased digital healthcare platforms and health consciousness raised by COVID-19.
- Medical and Drug Information Assistance: Growing demand for quick and accurate medical information.
- Appointment Scheduling and Monitoring: Driven by need for convenience, efficiency, and reducing no-shows.
- Others: Covers mental health, insurance claim processing, and administrative tasks.
Breakup by End User:
- Patients: Driven by need for convenient, accessible healthcare services and self-sufficient health management.
- Healthcare Providers: Benefit from automation of administrative work, enabling focus on quality care.
- Insurance Companies: Driven by cost-efficiency and improved customer service through claims processing and policy inquiries.
- Others: Includes medical studies and operative administrative tasks that benefit from data collection.
Breakup By Region:
- North America (United States, Canada)
- Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
- Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
- Latin America (Brazil, Mexico, Others)
- Middle East and Africa
North America dominates the healthcare chatbots market, holding the largest share globally. This leadership is attributed to the region's mature healthcare infrastructure, digital healthcare adoption, and regulatory support. The COVID-19 pandemic accelerated the demand for remote healthcare services such as chatbots for symptom assessment, health information, and appointment scheduling. Additionally, U.S. healthcare spending grew 4.1% in 2022 to $4.5 trillion, further driving demand for cost-effective healthcare chatbot solutions.
Recent Developments & News
- In June 2023, Ada Health GmbH enhanced its AI-driven chatbot by expanding its medical database to improve symptom assessment accuracy. It also began integrating its chatbot into telemedicine platforms and electronic health records with new partnerships announced in August 2023.
- In April 2023, Babylon Inc. advanced its telehealth platform by introducing virtual consultations via its chatbot, allowing medical advice and prescriptions. The company also improved language support in July 2023 to reach a broader patient base.
- In September 2023, Buoy Health Inc. upgraded its symptom assessment chatbot with advanced machine learning for better diagnostic accuracy and partnered with health insurance providers to assist users in healthcare coverage selection.
Key Players
- Buoy Health, Inc.
- Creative Virtual
- Fabric Labs, Inc
- Healthily LTD
- Infermedica
- MedWhat
- Orbita, Inc
- PACT Care BV
- Sensely, Inc.
- Teckel Medical
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