Hartsfield-Jackson Atlanta International Airport (ATL) is consistently ranked among the busiest airports in the world. With millions of passengers passing through its terminals every year, it’s not surprising that personal belongings sometimes get misplaced. Whether it’s a phone, wallet, bag, or other valuables, losing an item while traveling can be stressful.

Fortunately, ATL Airport has a well-organized Lost and Found system managed by the Atlanta Airlines Terminal Company (AATC). Knowing exactly where to report your lost item—and which department to contact—can significantly increase your chances of recovery. This guide explains everything you need to know about Atlanta Airport Lost and Found services, including reporting procedures, airline contacts, TSA information, and helpful recovery tips.

Understanding ATL Airport Lost and Found Services

Lost and Found at ATL Airport handles items lost in public areas of the airport, including terminals, concourses, restrooms, baggage claim areas, and airport shuttles. However, it’s important to note that the airport’s Lost and Found does not manage items lost onboard aircraft, at airline gates, or at TSA security checkpoints.

Depending on where your item was lost, you may need to contact:

• ATL Airport Lost and Found (AATC) – for public areas

• Your airline – for items lost on planes or at gates

• TSA Lost and Found – for items lost during security screening

Atlanta Airport Lost and Found Office Details

The Lost and Found office at ATL is conveniently located in the Domestic Terminal Atrium on Level 3, directly across from the USO office. The office operates Monday through Friday from 8:30 a.m. to 5:00 p.m., and it remains closed on weekends and public holidays.

Travelers can report lost items either by phone or through an online reporting system. The online method is often preferred because it allows passengers to upload photos and provide detailed descriptions, making identification easier.

Recovered items are typically held for 15 calendar days. If an item is not claimed within this time, it may be disposed of, donated, or removed from inventory.

Lost an Item on a Plane or at a Gate?

If you believe your item was lost onboard an aircraft or near a gate, the ATL Airport Lost and Found office will not be able to help directly. Each airline operating at ATL manages its own lost property.

Major airlines such as Delta Air Lines, American Airlines, United Airlines, Southwest, and international carriers like Lufthansa, Qatar Airways, and British Airways all have dedicated customer service lines for lost items. Contacting your airline as soon as possible is essential, especially since airlines often have shorter holding periods for lost property.

Items Lost at TSA Security Checkpoints

Items left behind at TSA screening areas are handled exclusively by TSA Lost and Found, not the airport. At ATL Airport, the TSA Lost and Found office is located near the main Lost and Found area in the Domestic Terminal North.

TSA generally holds lost items for up to 30 days. Unclaimed items may be destroyed, transferred to the state, or sold as excess property. If you suspect you left something at a security checkpoint, contacting TSA immediately can greatly improve recovery chances.

How to File a Lost and Found Report at ATL Airport

Filing a report is straightforward and free. Travelers can submit a report online through the official AATC Lost and Found platform.

When completing the form, you’ll need to:

• Provide a detailed description of the item (type, color, brand, and unique features)

• Upload a photo, if available

• Enter your personal contact details

• Specify the date and exact location where the item was lost

After submission, you will receive a tracking ID, which allows you to monitor the status of your request.

ATL Airport Item Recovery Process

Once a report is submitted, Lost and Found at ATL Airport staff search their inventory for matching items. If your item is located, you’ll be contacted by email or phone with instructions for verification.

To claim your item, you must provide valid identification and proof of ownership. Travelers can either:

• Pick up the item in person, or

• Request shipment (shipping and handling fees may apply)

There is no fee to file a report or collect an item in person.

Conclusion

Losing a personal item at a busy airport like Hartsfield-Jackson Atlanta International Airport can be frustrating, but the structured Lost and Found system makes recovery possible. The key is acting quickly and contacting the right department—whether that’s AATC, TSA, or your airline.

By submitting detailed reports, staying organized, and following up appropriately, travelers significantly improve their chances of being reunited with their belongings. Preparation, patience, and prompt action are your best allies when navigating ATL Airport Lost and Found services.

Frequently Asked Questions 

Where is the ATL Airport Lost and Found office located?
The office is on Level 3 of the Domestic Terminal Atrium, across from the USO office.

What are the operating hours of ATL Lost and Found?
Monday to Friday, 8:30 a.m. to 5:00 p.m., excluding holidays.

Who handles items lost on airplanes?
The airline you flew with manages items lost onboard or at gates.

Who should I contact for items lost at security checkpoints?
TSA Lost and Found handles items left at security screening areas.

Is there a fee to report a lost item?
No, filing a report and picking up an item is free. Shipping fees may apply if delivery is requested.