The Ethiopian Airlines Lusaka Office in Zambia plays a pivotal role in offering convenient and accessible airline services to passengers based in or traveling through Zambia. As Africa’s most awarded airline, Ethiopian Airlines is renowned for its extensive international network, competitive fares, and reliable customer service. Whether you're flying for business, leisure, or reconnecting with loved ones, the Lusaka office offers everything you need for a seamless journey.
This guide provides a thorough overview of the Ethiopian Airlines Lusaka Office in Zambia, including its address, services, contact details, and more — everything travelers need to manage bookings and inquiries effectively.
📍 Ethiopian Airlines Lusaka Office in Zambia – Official Address
Located in a prime area of Lusaka, the Ethiopian Airlines office is easily accessible for walk-in passengers and corporate clients alike.
Office Address:
Ethiopian Airlines Office
Plot 6432, Great East Road
Longacres Shopping Centre
Lusaka, Zambia
The location offers proximity to Lusaka’s business districts and major government offices, making it convenient for all travelers.
🕒 Ethiopian Airlines Lusaka Office Working Hours
Plan your visit accordingly:
Monday to Friday: 08:00 AM – 05:00 PM
Saturday: 09:00 AM – 01:00 PM
Sundays & Public Holidays: Closed
Early visits during weekdays are recommended for faster service, especially during peak travel seasons.
✈️ Services Available at Ethiopian Airlines Lusaka Office in Zambia
The Lusaka office provides full support for your travel needs. Here’s a breakdown of the services offered:
✅ Flight Booking and Reservations
Book international and regional flights
Purchase promotional or seasonal fare tickets
Secure travel for groups, families, or corporate delegations
✅ Ticket Management
Modify travel dates and times
Name corrections and upgrades
Add special services (meals, seats, baggage)
✅ Refund and Cancellation Services
Cancel bookings in accordance with fare rules
Process refunds for eligible tickets
Convert canceled flights into travel vouchers
✅ ShebaMiles Loyalty Program Services
Enroll in ShebaMiles
Claim missing miles
Use miles for upgrades, tickets, and benefits
✅ Special Assistance
Medical and disability support
Booking for unaccompanied minors
Travel arrangements for senior citizens
✅ Baggage Information & Support
Clarify baggage allowances
Pay for extra baggage
Report and resolve lost baggage issues
📍 Directions to Ethiopian Airlines Office in Lusaka
How to Get There:
By Car: Located off Great East Road, parking is available at Longacres Shopping Centre
By Taxi or Ride-Hailing Apps: Widely available across Lusaka
By Public Transport: Regular mini-bus services operate on routes that pass through Great East Road
Landmarks near the office include the University of Zambia and various embassies, making it easy to locate.
🌍 Popular Routes from Lusaka with Ethiopian Airlines
From Lusaka, Ethiopian Airlines offers direct access to its Addis Ababa hub, connecting to major destinations worldwide:
Addis Ababa, Ethiopia (Daily Direct Flights)
Dubai, UAE
Beijing and Guangzhou, China
London, UK
Mumbai and Delhi, India
Johannesburg and Cape Town, South Africa
Toronto, Canada
Washington D.C., USA
With world-class service, modern aircraft, and competitive fares, Ethiopian Airlines remains the preferred choice for long-haul travel from Zambia.
🛄 Baggage Policy Overview
Ethiopian Airlines offers generous baggage allowances, especially for long-haul routes.
Economy Class: 2 pieces x 23 kg (checked)
Business Class: 2 pieces x 32 kg
Cabin Baggage: 1 piece x 7 kg + small personal item
Additional baggage can be arranged at the Lusaka office before departure.
🎟️ Payment Methods Accepted
The Lusaka office accepts multiple payment options:
Cash (Zambian Kwacha & USD)
Visa and MasterCard
Bank Transfers (on request for group/corporate bookings)
Speak with the agent to understand payment policies and any available promotions.
💬 Frequently Asked Questions – Ethiopian Airlines Lusaka Office in Zambia
Can I book multi-city trips from the Lusaka office?
Yes, the team can help with complex itineraries involving multiple destinations.
Is ShebaMiles assistance available at the Lusaka office?
Absolutely. You can join the program or manage your existing account here.
Are there COVID-19 travel requirements?
Yes. Ethiopian Airlines follows all applicable entry and exit protocols. The office can provide the latest travel guidelines for your destination.
Can I receive printed tickets at the office?
Yes. E-tickets and printed copies are available upon request.
Why Visit the Ethiopian Airlines Lusaka Office in Zambia?
There are several advantages to visiting the Ethiopian Airlines Lusaka Office in Zambia, including:
Personalized assistance from trained staff
Immediate ticketing and travel changes
Better access to deals, offers, and loyalty benefits
Direct information on visas, baggage, and regulations
Peace of mind for first-time or elderly travelers
Whether you're a frequent flyer or planning your first international trip, this office offers unmatched support tailored to your travel needs.
